Under the direction of the department manager, the Patient Account Representative is responsible for the timely resolution of outstanding accounts due from third party carriers, individual patients and refunds. This includes account analysis, telephone contact, written correspondence, financial arrangements for payments and recommendations for account write-off or agency assignment.
Compensation
The hourly salary rate range for this position is $23.00 - $35.00.
Responsibilities
Attending seminars, as needed.
Complete inquiry forms accurately and completely to expedite account resolution.
Correct any errors promptly and accurately.
Resububmit claims if needed.
Handle incoming correspondence and returned mail on a timely basis.
Performs billing or collection activities for Patient Accounts, including initial submission of third party payer claims, follow‑up and collection of claims, and self‑pay or workers’ compensation accounts.
Performs billing or collection activities for Patient Accounts, including initial submission of third party payer claims, follow‑up and collection of claims, and self‑pay or workers’ compensation accounts.
Performs billing or collection activities for Patient Accounts, including initial submission of third‑party payer claims, follow‑up, and collection of self‑pay and legal/liability/workers compensation accounts.
Our Certified Pharmacy Technicians play a critical role in the health and wellbeing of our customers, supporting pharmacists in the preparation and distribution of prescription medications with accuracy, professionalism, and care.
Responsibilities
Provide prompt, friendly customer service
Handle customer inquiries that do not require a pharmacist's expertise and judgment
Accept new written prescription orders and telephoned refill requests
Contact doctor's offices to take or request refill prescriptions
Gather and maintain accurate patient information required to prepare prescriptions
Requirements
High school diploma or equivalent
Certified as a licensed technician through a certified national program
Nice to have: Previous experience as a pharmacy technician or pharmacy clerk
Lead operations across Nephrology and Rheumatology practices in Traverse City, overseeing daily operations, financial performance, revenue cycle, and patient experience.
Responsibilities
Oversee daily practice operations, staff and provider coordination, scheduling, and workflows
Manage budgets, monitor financial performance, and use key metrics to improve operational and revenue outcomes
Optimize scheduling, insurance verification, authorizations, and collections
Lead hiring, coaching, and performance management; foster staff and provider engagement; maintain patient satisfaction goals
Provides empathetic pharmacy consulting services to patients, manages pharmacy operations, staff, and financials, and delivers clinical and wellness services.
Responsibilities
Engage patients and resolve issues
Deliver customer service best practices
Enhance patient experience
Assist in community events
Counsel patients on medication use
Requirements
BS in Pharmacy or Pharm D Degree from an accredited educational institution
Nice to have: Certified Immunizer
Nice to have: Supervisory experience planning, organizing, and directing pharmacy staff
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