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1–1 jobs· newest first

Customer Service AgentNew
ZigZag Careers · Remote, United Kingdom
Remote · Full-time

+10K new in the last hour

Customer Service Agent

ZigZag Careers · Posted Nov 13, 2026

Remote, United Kingdom
Remote
Full-time

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Provide customer support via phone, live chat and email for a UK courier broker, handling inquiries, complaints, and delivery issues remotely.

Responsibilities

Help customers by phone, live chat and email
Navigate customers through the site
Review notes and tracking information
Investigate missed collections, delayed or failed deliveries and customs queries
Contact couriers to resolve issues

Skills

Phone support Live chat support Email support Note keeping Investigation Escalation Empathy Judgement Resourcefulness Communication Interparcel services & systems

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