- San Francisco
- Hybrid
- Full-time
- $140K–$180K per year
CX Operations Specialist responsible for billing and account support, automation of billing workflows, and collaboration with Commerce, Billing, and Finance teams.
Compensation
The US base salary range for this full-time position is: $140K - $180K + equity + benefits.
Responsibilities
- Own billing and account support: triage, respond, and resolve, or route to the right team
- Process refunds, investigate disputed charges, and resolve payment declines, payment-method changes, negative balances, and credit-limit issues
- Handle account setup, including SSO configuration for common identity providers (Okta, Azure AD, Google Workspace), and diagnose common failures
- Manage monthly reporting of customer credit requests, supporting forecasting and detailed customer reports checked against contract terms
- Build and maintain agent skills that automate repeatable steps of billing and credit work, starting with refund request triage
Requirements
- Nice to have: Golang
- Nice to have: Rust
- Nice to have: cloud-native services
- Nice to have: AWS
- Nice to have: Google Cloud Platform