Assist the Finance Manager in overseeing day‑to‑day bookkeeping, tax compliance, financial reporting and internal controls for a luxury resort in Santorini.
Compensation
Tailored Compensation | Salary package customized to fairly reflect your profile and expertise.
Responsibilities
Oversee day‑to‑day bookkeeping in accordance with Greek Accounting Standards
Review general ledger entries, sub‑ledgers and accruals; perform bank, supplier, customer and intercompany reconciliations
Prepare month‑end and year‑end closing entries, including accruals, prepayments, provisions, depreciation and inventory adjustments
Maintain the fixed asset register and calculate depreciation in line with Greek accounting and tax rules
Assist in the preparation of monthly financial statements, management reports and supporting schedules
Requirements
Bachelor’s Degree in Accounting, Finance, Economics, or a related field
Nice to have: Accountant–Tax Practitioner licence (Άδεια Λογιστή-Φοροτεχνικού, Α΄ τάξης or higher)
Nice to have: Previous experience in a supervisory or senior accounting position
Nice to have: Experience working with external auditors, tax advisors, payroll providers and tax authorities
This role is fully remote and open to candidates anywhere in the United States, with working hours set to business hours, US Central Time Zone.
Compensation
Competitive salary and equity
Responsibilities
Support clinicians, care teams, and health system admins after go-live, working alongside the Implementation Managers who own onboarding: account and user setup, permissions, SSO, and day-to-day how-to questions
Investigate and resolve inbound issues across Pylon, email, in-app chat, phone, shared Slack channels, adapting your explanation to a nurse on shift or an IT lead
Troubleshoot technical problems using our APIs, SQL, and application logs, then reproduce bugs across browsers, devices, and customer environments
Partner with engineering to document, prioritize, and verify fixes, writing tickets clear enough to act on without a follow-up
Handle protected health information (PHI) with care, following HIPAA and our security policies in every interaction, from minimum-necessary access to secure data sharing
Technical Support Specialist role focused on managing support queues, troubleshooting distribution center software, and escalating bugs to engineering.
Compensation
The base salary range for this role is $70,000 – $90,000, depending on experience.
Responsibilities
Work the support queue: triage, prioritize by impact on the floor, and respond to customers
Troubleshoot issues by reproducing them, reading logs, and pulling data
Keep customers updated until their issue is resolved
Write and update help articles and troubleshooting runbooks
Build the infrastructure and processes that enable the support team to deliver exceptional service at scale. Design standard operating procedures, implement support technologies, leverage AI/ML tools, and develop dashboards and KPIs.
Compensation
The salary range for this role is $90,000 - $120,000.
Responsibilities
Design and document comprehensive SOPs that standardize support workflows, escalation procedures, and response protocols across all customer tiers
Implement and manage the support technology stack (Zendesk, Pylon, Fin)
Develop dashboards and KPI frameworks that track support performance, response times, resolution rates, and customer satisfaction metrics
Leverage AI/ML capabilities to automate routine tasks, predict customer issues, and prioritize support workflows
Build and scale an enterprise B2B support model with tiered SLAs, response time guarantees, and dedicated account support for key customers
Requirements
Nice to have: AI/ML applications
Nice to have: Statistical analysis and forecasting
A high-ownership customer support role managing the support queue across in-app chat and VIP channels, resolving technical issues, educating customers, and coordinating with engineering.
Responsibilities
Own first response across all channels, hitting a 1-minute weekday first-response target and ~30 minutes on weekends across ~100 to 150 tickets a week
Troubleshoot and resolve product issues end to end (automations, outreach, sample approvals, GMV Max, Spark Codes, integrations, billing)
Keep the Pylon queue clean: max 30 open tickets per person, 24-hour follow-ups on tickets waiting on the customer, daily pipeline cleanup at shift start and end
Reproduce bugs and file clear engineering tickets in Linear, chase them internally across US and EU engineering hours, and close the loop with the customer
Educate customers on features and best practices, keep help-center articles and macros current
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