KPI/SLA monitoring jobs

Service Analytics and Quality Management

Indra Group · Posted Oct 29, 2026

Philippines, Philippines

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The role serves as a central data engine for ITIL process governance, validating process execution against performance to enable continuous improvement.

Responsibilities

Serve as the central data engine for ITIL process govenance by reviewing and validating process execution against actual operational performance
Identify and analyze gaps between defined ITIL process and real-world service delivery, enabling continuous improvement
Act as the single source of truth for service volumetrics by consolidating, validating, and maintaining monthly operational reporting
Ensure accuracy, consistency, and completeness of service data across all ITIL processes
Support SLA computation and validation, including monitoring compliance against agreed service levels

Requirements

Bachelors degree in information technology, Computer Science, Business Administration, Engineering, or a related field
Nice to have: ITIL certification

Skills

ITIL IT Service Management (ITSM)service reporting data analytics KPI/SLA monitoring data validation quality assurance process compliance Power BI ServiceNow Excel

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Logistics Manager

Logistics Manager

Locations (2)

Responsibilities

Requirements

Skills

Service Analytics and Quality Management

Responsibilities

Requirements

Skills