Deliver a top-notch customer experience and rock the sales floor while promoting and upholding the standards of the iconic brand, taking on a leadership role by driving daily sales goals and supporting a motivating and inclusive team environment.
Responsibilities
Energize every customer interaction with a warm and helpful vibe
Take ownership in opening and closing the store
Drive sales performance
Coach associates in real-time
Support the management team in delivering exceptional store experience
Lead and manage the day‑to‑day operations of the Rock Shop at Hard Rock Cafe Hollywood, ensuring guest satisfaction, compliance, and sales performance.
Assistant Store Manager to lead the store alongside the Store Manager, delivering a positive customer experience and managing daily operations and team performance.
Responsibilities
Support the Store Manager in daily operations and store performance
Lead, coach, and motivate the sales team
Open and close the store and manage shifts, including cash handling
Keep the store clean, organized, well-stocked, and merchandised
Assist with training new team members and scheduling as needed
Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
Responsible for holding store keys to open and close without management as necessary
Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs
Manages rest and meal break schedules and ensures that all zones are covered
Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette
The Store Manager (Assistant Manager) is key to cultivating team culture, ensuring customer satisfaction, and developing future leaders by supporting all day-to-day operations.
Compensation
Base salary ranging from $47,500 to $55,000 + bonus potential. Eligible for a performance based bonus under the company's incentive plan.
Responsibilities
Cultivate a positive, customer-focused workplace culture through team development and coaching.
Assist in the selection, development, and retention of outstanding team members.
Lead all GM responsibilities during their absence to ensure seamless operations.
Deliver a safe, clean, and 5-star experience for both customers and employees from drive-up to drive-out.
Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
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