Provides technical support and assistance to clients and businesses regarding hardware and software issues, including troubleshooting, incident tracking, and remote fixes.
Responsibilities
Works directly with customers to resolve recurring or standard problems
Works directly with NCRV and 3rd party Vendor technicians to resolve HW or SW problems
Provides daily and weekly incident tracking sheets to report on performance
Reviews incident history to determine recurring faults
Provides technical support and assistance to clients and businesses regarding hardware and software issues
The primary function of a Dedicated Final Mile Fleet Manager is to utilize coaching and leadership skills to manage dedicated drivers and achieve specific goals. These include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.
Responsibilities
Accept orders, optimize routes, and plan delivery schedules maximizing productivity and efficiency
Dispatch loads to the drivers (issue load information, delivery requirements, and routing)
Arrange for additional labor for any deliveries that require it
Track drivers through their daily delivery schedule to ensure on-time delivery expectations are met
Communicate with drivers and customers quickly and effectively to resolve any delivery issues that may arise throughout the day
Requirements
Four-year degree, preferably in Transportation and Logistics
Utilize coaching and leadership skills to manage 35-40 drivers to achieve goals regarding delivery requirements, revenue, productivity, and driver retention.
Responsibilities
Review driver check calls to determine driver location and estimated delivery times
Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments
Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information)
Call customers to obtain directions information and schedule loading/delivery appointments, as necessary
Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments
Requirements
Four-year degree, preferably in Transportation and Logistics
Customer Service RepresentativeNewthe Lynden Family of Companies · Seattle, US