Knowledge Articles jobs

Technical Consultant

Philips · Posted Nov 12, 2026

Open

Bangalore, Karnataka, India
Senior
6+ years

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Technical Consultant

Philips · Posted Nov 12, 2026

Open

Bangalore, Karnataka, India
Senior
6+ years

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ServiceNow AMS Technical Consultant

Cognizant · Posted Nov 13, 2026

Open

London, England, United Kingdom
Hybrid
Full-time

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ServiceNow AMS Technical Consultant responsible for L3/L4 support, cutover, go‑live, hyper‑care, and ongoing maintenance of ServiceNow platform within an AMS environment.

Responsibilities

Acquire detailed technical and operational knowledge of the delivered ServiceNow solution
Participate in cutover and Day‑1 readiness activities
Provide hands‑on L3/L4 support and troubleshoot incidents
Implement approved fixes and minor enhancements
Serve as ServiceNow technical authority within the AMS service

Requirements

ServiceNow Certified System Administrator
ITIL v4 Foundation

Skills

ServiceNow configuration ServiceNow implementation ServiceNow administration Production‑support L3/L4 technical support Cutover planning Go‑live support

Security Managed Services Engineer (L1)

NTT Ltd. · Posted Nov 11, 2026

Open

Chennai, Tamil Nadu, India
On-site
Full-time · Entry
0+ years

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Entry-level security engineer focused on maintaining client firewall infrastructures and ensuring SLAs are met.

Responsibilities

Monitor client infrastructure and solutions
Identify and investigate problems and errors
Provide telephonic, ITSM ticket or chat support
Schedule maintenance activities such as patching and configuration changes
Follow handover procedures for shift changes

Requirements

Bachelor's degree in IT/Computing or equivalent qualification

Skills

troubleshooting support firewall infrastructure ITIL processes ITSM tools knowledge articles SOPs monitoring patching

Support Analyst

Rotork · Posted Nov 10, 2026

Open

Chennai, Tamil Nadu, India

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IT Support Analyst responsible for 2nd Line Application Support activities, providing advanced technical support for business-critical applications and ensuring incident resolution within SLAs.

Responsibilities

Respond promptly to incidents related to applications reported through the Service Desk or monitoring systems
Diagnose, troubleshoot, and resolve application issues following agreed procedures
Escalate complex or unresolved incidents to appropriate teams or third-party vendors
Implement and manage application updates, ensuring security updates are applied promptly
Communicate effectively with end users, providing clear instructions and guidance on the use of applications services

Requirements

Nice to have: Microsoft Dynamics 365 Fundamentals (CRM, ERP) certification
Nice to have: ITIL certification (Foundation level or above)

Skills

ITIL framework ITSM best practices Microsoft Dynamics 365 Power Platform Runbook creation Knowledge Articles

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Customer Service Analyst - Oracle Health (evening shifts)

Oracle · Posted Nov 9, 2026

Open

Bucharest, Bucharest, Romania
On-site

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Provide frontline support to patients using the Oracle Health Patient Portal, handling inquiries via phone, ticketing, and electronic channels, performing basic technical troubleshooting and escalating complex issues.

Responsibilities

Respond to Oracle Health Patient Portal inquiries through phone, ticketing, and other supported electronic channels
Answer and place internal and external calls using the contact center solution
Create, manage, and resolve customer incidents and service requests accurately and within established service timelines
Perform basic technical troubleshooting, including gathering relevant information, using available troubleshooting tools, reviewing or capturing log files, leveraging knowledge articles, shadowing end users, and testing workflows
Clearly and accurately document customer-reported issues, troubleshooting and investigation activities, actions taken, and customer interactions

Skills

customer service communication basic application support technical troubleshooting phone support

People Systems & Programs Specialist, Employee Relations

Expedia Group · Posted Nov 6, 2026

Open

Seattle, Washington, United States
$83K–$116K per year
2+ years

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Support Employee Relations as an HRIS and systems expert, managing ServiceNow and Workday, auditing cases, SOPs, and leading small projects.

Compensation

The total cash range for this position in Seattle is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Responsibilities

Serve as the day‑to‑day HRIS and systems expert for Employee Relations, including ER case management in ServiceNow and employee data in Workday; troubleshoot issues, support users, and triage enhancement requests
Audit ER cases on a recurring cadence for documentation completeness, process adherence, consistency, and policy compliance; document findings and drive corrective action to closure
Audit and maintain ER SOPs, process maps, job aids, and knowledge articles so guidance is accurate, current, and consistently applied
Safeguard the accuracy, confidentiality, and access controls of ER case records and related HRIS data
Translate ER needs into clear requirements, partner with People Technology and platform teams, and lead testing (UAT) and validation of changes before release

Requirements

Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field (or equivalent work experience)
Master's degree a plus

Skills

Service Desk Student Technician

USF University of South Florida · Posted Oct 26, 2026

Open

Tampa, Florida, United States
On-site
Contract · Entry
$15–$15 per hour
1+ years

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The Student Phone Service Desk Technician provides Level I technology support to university faculty, staff, students, and affiliates primarily by telephone.

Compensation

Hiring Salary: $15/hour

Responsibilities

Answer incoming service desk calls promptly and provide a professional, courteous, and customer-focused experience.
Confirm caller information and gather clear details about the request, symptoms, business impact, and troubleshooting already attempted.
Provide Level I phone support for account access, passwords, multi-factor authentication, university applications, operating systems, connectivity, printing, email, browsers, mobile devices, and other supported technology services.
Guide callers through troubleshooting steps using clear, patient, and non-technical language appropriate to the caller’s experience level.
Create, update, categorize, prioritize, route, and manage incident and service-request tickets in the IT service management system.

Requirements

High school diploma or equivalent
Nice to have: current enrollment as a university student
Nice to have: experience in a call center
Nice to have: help desk
Nice to have: customer service

Skills

telephone support

Technical Consultant

Technical Consultant

Responsibilities

Requirements

Skills

ServiceNow AMS Technical Consultant

Responsibilities

Requirements

Skills

Security Managed Services Engineer (L1)

Responsibilities

Requirements

Skills

Support Analyst

Responsibilities

Requirements

Skills

Customer Service Analyst - Oracle Health (evening shifts)

Responsibilities

Skills

People Systems & Programs Specialist, Employee Relations

Compensation

Responsibilities

Requirements

Skills

Service Desk Student Technician

Compensation

Responsibilities

Requirements

Skills

Benefits

Benefits

Benefits