Knowledge Management tools jobs

Product Operations Analyst

Elevance Health · Posted Nov 6, 2026

Open

Remote, United States
Remote
Full-time
3+ years

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Product Operations Analyst

Elevance Health · Posted Nov 6, 2026

Open

Remote, United States
Remote
Full-time
3+ years

Apply with Referso

Manager, Customer Care - Kitchen

Toast · Posted Nov 6, 2026

Open

Chennai, Tamil Nadu, India
On-site
Full-time · Manager
12+ years

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Lead and manage a team of Customer Care Specialists for the Kitchen campaign, overseeing productivity, quality, and customer experience in a fast‑paced SaaS environment.

Responsibilities

Manage, coach, and develop a team of Customer Care Specialists while monitoring attendance, schedule adherence, productivity, and overall performance.
Provide regular coaching, feedback, and performance development through Quality Assurance reviews, One‑on‑One sessions, and real‑time coaching to improve customer experience and operational performance.
Train and develop team members on product functionality, customer handling skills, troubleshooting techniques, compliance expectations, and new product releases.
Foster an engaging and collaborative team environment by maintaining open communication, encouraging feedback, and supporting career development.
Monitor team performance across key operational metrics including CSAT, Quality, Productivity, SLA attainment, Resolution Time, and Schedule Adherence, driving action plans where needed.

Requirements

Nice to have: restaurant industry
Nice to have: hospitality
Nice to have: retail
Nice to have: POS industry
Nice to have: new product launches

Skills

customer service customer support

Principal AI Engineer

CureMD · Posted Aug 31, 2026

Open

Lahore
Senior
3+ years

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Lead groundbreaking AI initiatives, design and implement advanced AI models, mentor AI teams, and drive innovation.

Compensation

Competitive salary and bi-annual bonus.

Responsibilities

Create impactful inventions that make an exponential impact on the economy and society.
Mentor a team of nerds to build a next generation of intelligent and wise (healthcare) systems.
Lead by example by doing cutting-edge research in AI & ML and publishing in prestigious journals and conferences.
Grow and sustain Inventions Ecology at CureMD Research to make it a Learning Organization.
Create a culture of “Learning How to Learn” to have lifelong learning DNA implanted in all team members.

Requirements

PhD (Minimum MS) degree from a reputed school in Applied Mathematics, Computer Science, AI, Deep Learning, Big Data or Engineering or a related field.
Nice to have: PhD from top 100 schools (according to The Times New Ranking)

Skills

PhD Applied Mathematics Computer Science AI

Spécialiste, service à la clientèle / Customer Care Specialist

PayFacto · Posted Nov 4, 2026

Open

Remote
Remote
Contract · Entry

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The successful candidate will provide ongoing support to PayFacto customers using our products and services, acting as the first point of contact for merchants to deliver high-quality customer service and technical support.

Responsibilities

Answer incoming calls and make outbound follow-up calls as required
Receive, manage, and resolve incoming support tickets
Manage and prioritize your individual ticket queue to ensure timely responses and resolution
Participate in and successfully complete assigned training
Attend daily team meetings and contribute to team discussions

Requirements

Nice to have: Restaurant or hospitality industry experience
Nice to have: Payment processing systems
Nice to have: Point-of-Sale (POS) systems
Nice to have: Tier 1 Help Desk experience
Nice to have: PC and operating systems proficiency

Skills

French English Customer service Multitasking Organization Documentation

Undergrad Intern – R&D Knowledge Management (Summer 2027)

Amgen · Posted Nov 6, 2026

Open

Remote, United States +1 more
Remote
Internship · Intern
$29 per hour

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A 12-week summer 2027 internship combining a project assignment with experiential learning, focused on connecting people and insights across Amgen’s R&D ecosystem through AI tools and knowledge management.

Locations (2)

Washington D.C., District of Columbia, United States
United States

Compensation

The base pay range for this opportunity in the U.S. is $28.87 per hour.

Responsibilities

Co-designing, prototyping, and testing AI assistants such as roleplay simulators, digital coaches, and recommendation engines
Building knowledge foundations and infrastructure that help people and AI experiences find trusted, useful information
Using user research and usability feedback to improve the experience and interface of Knowledge Management tools
Creating practical, engaging stories, multimedia, and knowledge assets with AI tools and creative thinking
Helping teams adopt new ways to learn and share knowledge through communication, feedback, and culture-building

People Operations Specialist- Preboarding

Advocate Health · Posted Nov 3, 2026

Open

Remote, United States
Remote
Full-time
$31–$46 per year
2+ years

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Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content.

Compensation

$30.70 - $46.05

Responsibilities

Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content.
Participate in cross-training in multiple content areas to support business continuity and enhance team agility.
Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability.
Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support.
Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery.

Requirements

Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience.

Skills

HR policies HR procedures HR workflows federal and state employment laws

Associate - Global Client Solutions

EQT Group · Posted Nov 3, 2026

Open

Bengaluru, Karnataka, India
Full-time · Associate
5–7 years

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Draft and prepare client‑facing due diligence materials in response to investor and consultant requests, manage RFI workflows, and drive continuous improvement of drafting processes.

Responsibilities

Draft and prepare client‑facing due diligence materials
Respond to RFI questions on Private Wealth and Secondaries strategies
Ensure timely, accurate, and high‑quality responses
Collaborate with internal stakeholders to gather and validate information
Own individual requests end to end

Requirements

Nice to have: Evergreen strategies
Nice to have: secondaries strategies

Skills

due diligence RFI financial services private equity knowledge management content automation tools project management knowledge management tools

Product Operations Analyst

Product Operations Analyst

Responsibilities

Requirements

Skills

Benefits

Manager, Customer Care - Kitchen

Responsibilities

Requirements

Skills

Principal AI Engineer

Compensation

Responsibilities

Requirements

Skills

Spécialiste, service à la clientèle / Customer Care Specialist

Responsibilities

Requirements

Skills

Undergrad Intern – R&D Knowledge Management (Summer 2027)

Locations (2)

Compensation

Responsibilities

People Operations Specialist- Preboarding

Compensation

Responsibilities

Requirements

Skills

Associate - Global Client Solutions

Responsibilities

Requirements

Skills

Benefits

Benefits

Requirements

Skills

Benefits

Benefits