Client Support Agent
hfeu · Posted Nov 12, 2026
- Cape Town, Western Cape, South Africa
- On-site
- Full-time · Associate
Client Support Agent responsible for responding to client inquiries via calls, emails, and chat, providing product information, and troubleshooting support.
Responsibilities
- Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
- Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
- Provide product information and assistance – educate clients on the features, benefits, promotions, and usage of products and services.
- Offer guidance and troubleshoot support to assist clients.
- Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
Requirements
- University degree in Business, Finance, Marketing, or related fields
- Nice to have: MT4/MT5 knowledge
- Nice to have: Familiarity with CRM and support tools like Zendesk, Freshdesk, or Salesforce