Client Support Agent responsible for responding to client inquiries via calls, emails, and chat, providing product information, and troubleshooting support.
Responsibilities
Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
Provide product information and assistance – educate clients on the features, benefits, promotions, and usage of products and services.
Offer guidance and troubleshoot support to assist clients.
Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
Requirements
University degree in Business, Finance, Marketing, or related fields
Nice to have: MT4/MT5 knowledge
Nice to have: Familiarity with CRM and support tools like Zendesk, Freshdesk, or Salesforce
Support the dealing team in monitoring markets, reviewing trading activity, and preparing risk reports, gaining practical exposure to FX, CFDs, and OTC trading operations.
Responsibilities
Monitor market movements, client positions, and trading exposure
Assist with trade processing, execution checks, and reconciliation
Support the monitoring of pricing, spreads, and liquidity across trading instruments
Help prepare daily dealing, exposure, and profit and loss (P&L) reports
Assist with reviewing unusual trading activity and flag potential issues for investigation
Support trade-related queries, handle technical issues, collaborate with compliance, conduct trade surveillance, develop tools, prepare competitor analysis and reports.
Compensation
Attractive remuneration package based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance).
Responsibilities
Help Business Development and Support teams in handling trade-related queries and complaints
Handle and escalate technical issues to relevant departments
Work closely with Compliance on high-risk complaints
Carry out trade surveillance and investigate irregular activity
Develop new tools to facilitate daily operations
Requirements
College or University Degree in Finance, Mathematics, Economics, or related field
Nice to have: CySEC Advanced Certificate
Nice to have: Experience with Exchange Traded Derivatives
The Junior Trading Operations Engineer ensures system configuration, uptime and reliability by monitoring trading platforms, infrastructure, and IT systems, resolving issues affecting trading platforms and other client-facing systems.
Compensation
Competitive salary structure including company bonus scheme
Responsibilities
Provide Tier 2&3 escalation and Operational support to the business
Monitoring of business-critical IT systems (Trading Systems, Proxy servers, Liquidity HUB, Third-party applications)
Configure MT4, MT5, cTrader trading servers following business and regulatory demands
Responsibility for the continuous operation and running of all our trading services
Troubleshoot system issues, manage system upgrades, document processes, and provide technical support for users
Requirements
Bachelor’s degree in computer science, Information Technology, Finance or any other related discipline
