Senior Production Support Engineer (Dynatrace & Splunk)
Artech LLC · Posted Nov 9, 2026
- Mount Laurel, New Jersey, United States
- Senior
- $45–$50 per hour
Provide L3 production support for mission‑critical applications and services, monitor health, analyze logs and traces, lead incident management, develop automation, and drive SRE best practices.
Compensation
Pay Rate: $45-$50/hr on W2
Responsibilities
- Provide L3 production support for mission‑critical applications and services.
- Monitor application health, infrastructure performance, and business transactions using Dynatrace and Splunk.
- Analyze distributed traces, service flows, logs, metrics, and dependencies to identify and resolve production issues.
- Lead and support Major Incident Management (MIM) activities, including Sev‑1 and Sev‑2 incidents.
- Conduct thorough Root Cause Analysis (RCA) and implement preventive measures to avoid recurring issues.