- India
- Associate
- 2+ years
Provide technical support and troubleshooting for end users, manage incidents, and collaborate with vendors and internal teams.
Responsibilities
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process
- Follow-up/ update ticket for every call to ensure timely closure
- Call ownership, drive to resolution and communication with customer
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers