Seeking a dedicated and compassionate Behavioral Health Technician to support clients in their daily activities and recovery journey, maintaining a safe, structured, and therapeutic environment.
Responsibilities
Monitor client safety and provide supervision at all times
Assist clients with daily living activities and routines
Facilitate groups and recreational activities as assigned
Document client behaviors and interactions accurately
Support clinical staff in implementing treatment plans
Provide French-language customer support for a digital platform, handling inquiries across phone, email, chat and social channels, troubleshooting technical issues, and maintaining CRM records.
Responsibilities
Respond to inbound customer enquiries via phone, email, chat and social channels in French
Provide accurate, timely and empathetic support for product, billing and account-related questions
Troubleshoot technical issues, escalating to relevant teams and following up to resolution
Maintain high-quality interactions while meeting service level agreements and KPIs
Document customer interactions and update records in the CRM system
Join our team in Budapest as a Hebrew-speaking Customer Expert and become an integral part of our customer service operations. Leverage your language skills and customer service expertise to provide outstanding support to our diverse client base, ensuring satisfaction and fostering continued relationships.
Compensation
Competitive salary and a comprehensive benefits package.
Responsibilities
Deliver exceptional customer service by responding promptly and effectively to customer inquiries and concerns via various channels
Engage with customers to understand their needs and provide tailored solutions to enhance their experience
Maintain accurate records of customer interactions and transactions, documenting details and actions taken
Proactively identify opportunities for upselling and cross-selling, contributing to business growth
Collaborate with internal departments to resolve customer issues promptly and efficiently
Requirements
Nice to have: Proven experience in customer service
Build a Business, Not Just a Job: Seeking motivated individuals to help families, develop leadership skills, and eventually build and lead their own insurance agency.
Compensation
Competitive commission-based compensation with bonus opportunities
Responsibilities
Meet with clients to identify their financial protection needs
Educate families on insurance and wealth-building solutions
Develop and maintain strong client relationships
Generate leads through referrals, networking, and company-provided resources
Follow up with prospects and provide exceptional client service
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