- Mexico City, Mexico City, Mexico
- On-site
- Mid
- 3–5 years
Operate, monitor, and troubleshoot enterprise LAN and Wi-Fi infrastructure across Qualcomm sites
Responsibilities
- Operate, monitor, and troubleshoot enterprise LAN and Wi-Fi infrastructure across Qualcomm sites
- Perform configuration changes, firmware upgrades, and maintenance activities on routing and switching platforms
- Respond to network incidents, perform root cause analysis, and drive resolution within established SLAs
- Execute standard change requests following established operational procedures and change management processes
- Collaborate with the India operations team on shift handoffs, shared ticket queues, and operational continuity
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field
- 1+ year of IT-related work experience with a Bachelor’s degree in a non-technical field
- 3+ years of IT-related work experience with a High school diploma or equivalent
- Nice to have: Cisco CCNA certification
- Nice to have: Cisco CCNP certification