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Network monitoring of connections and performance to ensure network availability for user access and services.
Proactively identify risks and issues in the network and complete actions to mitigate them.
Plan, coordinate and implement network maintenance, installation, and security to protect and improve network infrastructure.
Receive and review user requests to establish or resolve issues with user access to services.
Troubleshoot and resolve network issues and escalate complex problems to senior engineers or vendors.

Requirements

Bachelor's in Computer Science or IT

Skills

network monitoring OSI model layer 3 Monitoring tools NOC

Critical Account Team - Advanced Customer Engineer

HPE · Posted Nov 6, 2026

Open

Bucharest, Ilfov, Romania
Hybrid
Full-time · Senior
10–20 years

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The Advanced Customer Engineer (ACE) is a senior technical engineering role within the Customer Experience organization, providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions and technologies.

Responsibilities

Working with our Critical Account Program customers acting as the senior technical resource
Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot software or hardware defects
Build customer relationships across the wider organization to increase knowledge and build trust
Driving engagement with software engineering teams to address product defects

Requirements

Bachelor's degree in Mechanical, Electrical, or Computer Science Engineering or equivalent experience
Nice to have: wireless networking solutions
Nice to have: CCNP
Nice to have: CCIE
Nice to have: JNCIP

Skills

HPE Networking Juniper experience Modern enterprise networking Layer 2 Layer 3

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