- Washington, District of Columbia, United States
- On-site
- Full-time · Associate
- 3+ years
Provide Tier 1/Tier 2 support for SharePoint and Power Platform users, including issue intake, triage, troubleshooting, and resolution.
Responsibilities
- Provide Tier 1/Tier 2 support for SharePoint and Power Platform users
- Assist users in diagnosing issues related to SharePoint permissions, site architecture, content access, document management, and Power Platform functionality
- Troubleshoot functional issues in 2013 workflows, SharePoint Designer–based processes, and legacy customizations
- Support team, clients, and guide customers in understanding Microsoft licensing, permission structures, and governance
- Maintain accurate, timely, and complete documentation in ticketing systems
Requirements
- Bachelor’s degree in a relevant field
- Nice to have: Experience working in environments undergoing modernization or transitions from legacy SharePoint components
- Nice to have: Exposure to Power Platform governance
- Nice to have: Familiarity with enterprise IT support operations or service desk workflows