- Norwich, Connecticut, United States
- On-site
- Full-time · Associate
- 2+ years
Level 2 technician responsible for troubleshooting technical issues, maintaining healthy systems, identifying risks, and preventing recurring issues across various managed services workstreams (Support Desk, Centralized Services, Technical Alignment).
Compensation
Competitive starting salary based on experience
Responsibilities
- Take ownership of assigned tickets, scheduled work, and recurring responsibilities
- Diagnose technical problems and pursue them through resolution or effective escalation
- Communicate professionally and promptly with clients and team members
- Follow documented service-delivery processes and security practices
- Accurately record time, troubleshooting steps, root cause, resolution, and next actions
Requirements
- Equivalent technical experience, professional development, and demonstrated ability (college degree not required)
- Nice to have: Managed service provider experience
- Nice to have: ConnectWise Manage
- Nice to have: NinjaOne
- Nice to have: Cybersecurity compliance (HIPAA, PCI, CIS Controls)