Support Technician
Mindlance · Posted Nov 6, 2026
- Folsom, California, United States
- On-site
- Entry
Support Technician providing phone support for Biometric systems, managing support calls, performing hardware/software maintenance, and providing data center support.
Responsibilities
- Phone Support receiving Customer and Biometric personnel support calls
- Managing Customer and Biometric personnel support calls including Logging and support through troubleshooting or advising
- Logging and escalating or routing call as required
- Provide case status updates to Customer and Biometric personnel
- Perform the installation, repair and preventative maintenance of computer and related systems
Requirements
- Nice to have: Kubernetes
- Nice to have: pods
- Nice to have: system alerts
- Nice to have: logs
- Nice to have: azure