Phone calls, emails, and live chat are the ways this role connects with customers seeking clear answers and dependable assistance.
Monthly Pay: $3,533 - $4,962 USD per month
- Review incoming customer questions in a Support platform such as Zendesk, identify the requested assistance, and prioritize service tickets using established urgency guidelines.
- Answer customer calls through a Contact-center phone system such as Five9, clarify concerns, and explain the next steps without making unsupported commitments.
- Respond to written inquiries through email and a Live chat such as LiveChat, adapting explanations to the customer's question and level of familiarity.
- Check customer contact information and previous conversations in a CRM such as Salesforce before providing guidance, avoiding unnecessary requests for personal information.
- Consult approved product and service information to explain features, availability, and routine service procedures accurately, checking unclear details with the support team.
- High school diploma or equivalent
- Health coverage
- Paid leave
- Maternity leave
- Bonus opportunities
- Stipends