- Belgrade, Central Serbia, Serbia
- Hybrid
Service Planner responsible for managing service requests (SR) across multiple territories, ensuring timely resolution, part sourcing, and SLA compliance.
Responsibilities
- Reviewing notes of each SR to determine all aspects before assignment/reassignment
- Managing call assignments, CE skill, schedules, and SR type, severity, urgency
- Prioritizing customers and balancing workload
- Analyzing geographical relation between SR site and CE proximity
- Managing part availability and sourcing locally, regionally, or globally