- Rome, Lazio, Italy
- On-site
- Contract · Mid
- 5+ years
Providing first- and second-level technical support for Mac users and executive staff, including equipment maintenance and MDM enrollment.
Responsibilities
- Assist technical teams in day-to-day support operations, prioritizing WFP Executive staff
- Provide first and second-level technical support for Mac users
- Ensure enrollment of Mac devices in the corporate Mobile Device Management (MDM) system
- Contribute to planning and implementation of pre and post migration support workflow
- Maintain systems and equipment (backing up data, monitoring networks/servers, system diagnostics, patch management)
Requirements
- University degree in Computer Sciences
- IT Engineering
- Mathematics
- Physics
- or extensive experience in IT Support services