Lead continuous improvements in Trade and Transportation function, manage import/export customs operations, ensure compliance with regulations, and oversee trade compliance advisory.
Responsibilities
Lead continuous improvements in Trade and Transportation function
Manage end-to-end import and export customs operations
Ensure compliance with Customs laws and regulations
Manage trade compliance advisory
Drive export incentives and duty optimization initiatives
Requirements
Bachelor's degree or Master's degree in any discipline, International Business, International Trade, or Trade Compliance
To manage digital payment operations through oversight of reconciliation, settlement, dispute management, operational controls, vendor governance, and regulatory compliance while driving process improvements, operational efficiency and risk management objectives.
Responsibilities
Manage reconciliation, settlement, and chargeback processes to ensure accuracy and mitigate operational and financial risks.
Oversee dispute management and customer grievance resolution and ensure timely processing of debit, credit, and adjustment transactions.
Monitor operational controls, service levels, productivity metrics, and turnaround times across digital payment operations.
Drive automation, process enhancement, and operational efficiency initiatives to strengthen controls and improve service delivery.
Manage implementation of regulatory, business, and system-related changes across digital operations.
Senior Associate responsible for end-to-end workforce planning, real‑time operations management, and reporting for Payroll and Payments customer support in a voice contact center.
Responsibilities
Develop short‑term and long‑term forecasting models based on volume trends, seasonality, and business inputs
Create capacity plans aligned to demand, shrinkage, and business requirements
Partner with Operations to ensure optimal staffing and hiring plans
Continuously refine forecasting accuracy through trend analysis and historical data
Design and manage schedules to ensure optimal coverage across shifts and queues