- New York, New York, United States
- $70K–$95K per year
- 2–3 years
Provides technology support to all users in the firm, handling first- and second-level support via telephone, e‑mail, or walk‑in, and managing tickets, documentation, and training.
Compensation
The expected base salary for this position ranges from $70,000 - $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. We also consider market and organizational factors. Davis Polk offers a competitive salary and comprehensive benefits package.
Responsibilities
- Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e‑mail, or walk‑in
- Maintain effective communication and follow‑up with assigned floors
- Interface and maintain effective communication with other Support, Training, and Information Systems staff
- Escalate problems to appropriate individual(s) based on established guidelines and procedures
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users
Requirements
- Bachelor’s degree preferred
- Nice to have: Remote office location support experience