The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems.
- Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate
- Provides application support for both local installations and Citrix-based applications
- Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals including computers, printers, scanners, mobile phones, and Wi-Fi capable devices
- Provides assistance and advice on technology allowance purchases for attorneys
- Assists with remote site access and audio visual set up
- High School diploma or equivalent