- Durham, North Carolina, United States
- 1–5 years
Provide remote and on‑site support for workstations, printers and peripheral devices, troubleshooting end‑user issues and maintaining device inventory.
Responsibilities
- Provide accurate, timely solutions for end‑user computer problems
- Respond to customers per service level agreements
- Research, resolve and respond to incidents and requests
- Escalate to appropriate technical experts
- Communicate issues effectively to customers and team members
Requirements
- Associate’s degree in a related field