- Sofia, Sofia, Bulgaria
- On-site
- Mid
- 1+ years
Technical engineer providing first‑level technical support, troubleshooting, and escalation for customers.
Responsibilities
- Timely responds to customers via phone/mail/web
- Logs case, provides information & troubleshoots to solve customer problem
- Works with customers to identify the problem statement
- Determines necessary actions including gathering and analyzing logs
- Uses remote tools to troubleshoot, diagnose and solve the problem
Requirements
- High School
- Bachelor's degree
- Master's degree
- Nice to have: German language skills