The Consultant, Reactive Services is an individual contributor role within Unit 42, responsible for supporting digital forensics and incident response (DFIR) engagements across a wide range of client environments throughout Latin America.
Responsibilities
Support and execute digital forensics and incident response investigations across enterprise environments.
Conduct forensic analysis of endpoints, systems, logs, and cloud environments to identify attacker activity and scope of compromise.
Assist with host, network, and cloud investigations during active security incidents.
Perform forensic acquisition and preservation of evidence following industry best practices and chain-of-custody procedures.
Utilize industry-standard DFIR tools and methodologies to investigate malicious activity and support containment efforts.
Requirements
Bachelor's degree in Computer Science, Information Security, or related field, or equivalent practical experience
Nice to have: Experience supporting enterprise incident response investigations across cloud or hybrid environments
Nice to have: Familiarity with MITRE ATT&CK framework
Act as a Solution Architect within the Security Practice and wider Solution Sales group to own opportunities, engage with customers, and win profitable business using Cyber Security expertise.
Responsibilities
Act as a Solution Architect to own opportunities, engage with customers, and win profitable business.
Develop and maintain skills through research, self-guided learning, lab time, and formal training/accreditation.
Support team development by contributing to team projects and mentoring team members.
Work with customers, salespeople, and BDMs to qualify opportunities and design technical solutions.
Produce high-quality documentation including solution designs, RFP responses, TCO models, business cases, HLDs, and SoWs.
Business Technical Support agent responsible for resolving client issues for Spectrum’s data, voice, video and managed services
Responsibilities
Serve as the main point of contact for mid and large business clients
Respond to client issues reported through phone, trouble tickets, email and portals
Document technical issues in Spectrum’s systems and coordinate fixes with internal and external teams
Support clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi
Troubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environments
Requirements
Bachelor’s or associate degree in a technical field or equivalent education and training
Nice to have: Cisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent
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