Senior leader responsible for enterprise experience advisory portfolio across Health Services, Commercial and Government Markets, and Shared Services, driving measurable business results and leading a high‑performing team.
Annualized Salary Range: $180,000 - $292,500
- Own the complete experience advisory portfolio across Health Services, Commercial and Government Markets, and Shared Services
- Define and communicate the “why, how, what” narrative for all experience initiatives and enterprise-wide activation efforts
- Establish and enforce ROI expectations on all deliverables, ensuring accountability for measured outcomes
- Maintain a cohesive portfolio of current work, future work, and net‑new innovations
- Set the design-and-delivery methodology and standards for the practice, including journey design, service design, and touchpoint redesign
- Bachelor's degree
- Nice to have: certification in design thinking, service design, or related disciplines
- Nice to have: agile and lean methodologies
- Nice to have: familiarity with CX technology platforms and analytics tools
- Nice to have: experience managing cross‑functional pods or business units
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