- Bolton, Lancashire, United Kingdom
- On-site
Provide excellent customer service as a fleet service advisor, meeting KPI and SLA targets in a call centre environment.
Compensation
We offer competitive compensation and comprehensive benefits and programs.
Responsibilities
- Answer inbound calls to the Customer Service Centre within KPI
- Prioritise workflow to maximise time efficiency and meet productivity & quality targets
- Deliver exceptional customer service by achieving on-time delivery, product excellence and adherence to customer requirements
- Build close working relationships with suppliers and internal teams to promote cooperation and optimise work allocation
- Ensure all warranty items are issued to correct suppliers within reasonable timescales