Referso Jobs

Booking MOTs, services and other repair work for customers
Advising customers about warranty cover and upselling additional parts / accessories
Liaising with the full Aftersales department to organise and schedule appointments
Managing a high-volume of customers daily as well as telephone calls and online booking queries
Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop

Requirements

Nice to have: knowledge of other dealer systems

Skills

booking advising liaising managing maintaining records using Kerridge

Service Advisor

Alghanim Industries · Posted Nov 12, 2026

Open

Kuwait
5+ years

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Provide professional service to customers, record and organize repair and maintenance services, and support sales of new units.

Responsibilities

Receive and greet customers, understand vehicle concerns and advise service and repair needs
Carry out visual inspections and advise additional work based on manufacturer recommendations
Prepare repair orders and assign jobs to technicians using Kerridge workshop loading module
Maintain regular contact with customers via phone and Kerridge CRM
Inform customers when vehicles are ready and deliver vehicles with full details

Requirements

University graduate or diploma in automobile engineering

Skills

Automotive service industry experience Microsoft office application Kerridge RTS

See full job description

Service Advisor

Lookers · Posted Nov 10, 2026

Open

Stourbridge, England, United Kingdom
On-site
Full-time
£29K–£35K per year

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Experienced Service Advisor to join the Aftersales Team on site at Stourbridge Mercedes-Benz

Compensation

OTE up to £35,000 (uncapped) with basic of £29,000 per annum

Responsibilities

Booking MOTs, services and other repair work for customers
Advising customers about warranty cover and upselling additional parts / accessories
Liaising with the full Aftersales department to organise and schedule appointments
Managing a high-volume of customers daily as well as telephone calls and online booking queries
Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop

Skills

communication customer service technical knowledge dealer systems Kerridge ADP

Benefits

Competitive salaries with structured pay scales

Aftersales Executive - Mercedes Benz

LSH Auto · Posted Nov 9, 2026

Open

Tamworth, England, United Kingdom
On-site
Full-time · Associate
£30K per year
1–2 years

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Play an important part in shaping the customer experience after the sale, ensuring every service interaction is smooth, well managed, and professional while building trust and supporting team communication.

Compensation

£30,387 please OTE bonus

Responsibilities

Coordinate customer service bookings and manage aftersales enquiries efficiently.
Track repair progress and keep customers informed throughout their service journey.
Collaborate with workshop teams to support timely, high-quality service delivery.
Resolve customer concerns professionally to strengthen satisfaction and long-term loyalty.
Promote service plans, parts, and maintenance packages where appropriate.

Requirements

Nice to have: Keyloop

Skills

Automotive aftersales experience Customer service Automotive service management software Kerridge Booking customers Communicating repair timelines

Fleet Service Advisor

Trane Technologies · Posted Nov 6, 2026

Open

Bolton, Lancashire, United Kingdom
On-site
Full-time · Associate

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The main aim of the Fleet Service Advisor is to provide excellent customer service and to meet or exceed customer requirements and KPI's.

Compensation

We offer competitive compensation and comprehensive benefits and programs.

Responsibilities

Answer all inbound calls to the Customer Service Centre within KPI
Prioritizing workflow to maximize time efficiency, to meet productivity & quality targets
Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements
Build close working relationships with the suppliers/internals to promote co-operation and ensure utilization and optimization of work allocation
Make sure all customers KPI’s and SLA’s are met when dealing with all requests

Requirements

Nice to have: Kerridge
Nice to have: R2C

Skills

Customer satisfaction Communication (verbal and written)Computer literacy Teamwork Attention to detail

Fleet Service Advisor

Trane Technologies · Posted Nov 5, 2026

Open

Bolton, Lancashire, United Kingdom
On-site

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Provide excellent customer service as a fleet service advisor, meeting KPI and SLA targets in a call centre environment.

Compensation

We offer competitive compensation and comprehensive benefits and programs.

Responsibilities

Answer inbound calls to the Customer Service Centre within KPI
Prioritise workflow to maximise time efficiency and meet productivity & quality targets
Deliver exceptional customer service by achieving on-time delivery, product excellence and adherence to customer requirements
Build close working relationships with suppliers and internal teams to promote cooperation and optimise work allocation
Ensure all warranty items are issued to correct suppliers within reasonable timescales

Skills

Minimum GCSC level or equivalent CS related qualification Previous working experience within a customer orientated, service environment, preferably within the automotive industry Experience of working in a customer services centre

Fleet Service Advisor

trane technologies · Posted Nov 5, 2026

Open

Bolton, Lancashire, United Kingdom
On-site

Apply with RefersoAI Apply on careers page

Provide excellent customer service as a fleet service advisor, meeting KPIs and managing vehicle service logistics.

Compensation

We offer competitive compensation and comprehensive benefits and programs.

Responsibilities

Answer inbound calls to the Customer Service Centre within KPI
Prioritise workflow to maximise time efficiency and meet productivity & quality targets
Deliver exceptional customer service and achieve on‑time delivery
Build close working relationships with suppliers and internal teams
Ensure all warranty items are issued to correct suppliers within reasonable timescales

Requirements

Minimum GCSC level or equivalent
Nice to have: CS related qualification

Skills

Customer service centre experience Knowledge of vehicle parts Excellent communication skills Computer literacy (Kerridge or R2C)Teamwork

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