- Toronto, Ontario, Canada
- Hybrid
- Contract · Intern
Co-op Student for End User Support to join the IT team, providing high-quality technical support to internal employees.
Responsibilities
- Provide white-glove technical support to end users, both onsite and remotely
- Act as the primary point of contact for IT incidents, service requests, and user inquiries
- Install, configure, and support Windows and macOS laptops, mobile devices, and corporate IT applications
- Manage and prioritize support tickets to meet Service Level Agreements (SLAs)
- Document issues, resolutions, and updates in the service management system
Requirements
- Diploma or degree in Computer Science, Information Technology, or equivalent experience
- Nice to have: AI-based assistants
- Nice to have: Large language models