- Remote, India
- Remote
- Mid
- 4–15 years
The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations for Cath Lab, MRI, CT, X-Ray, and Multi-Modality equipment.
Responsibilities
- Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services
- Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status
- Tracks and records customer interaction time, parts usage, and service outcomes in real-time
- Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans
- Assists in addressing customer escalations, complaints, and feedback
Requirements
- Nice to have: Regulatory Compliance
- Nice to have: Data Analysis & Interpretation
- Nice to have: Root Cause Analysis (RCA)
- Nice to have: Troubleshooting
- Nice to have: Escalation Management