- Saint Helena
- On-site
- Full-time · Associate
- 3+ years
The Computer User Support Specialist provides front-line technical support to end users on a variety of IT and communication systems, supporting the Air Force and DoD IT operations.
Responsibilities
- Provide technical assistance to computer users
- Answer questions or resolve computer problems for clients in person, or via telephone or electronically
- Provide customer support and IT service desk functions including incident response, troubleshooting, and resolution for desktop systems, mobile devices, printers, VoIP phones, and software applications
- Respond to and resolve trouble tickets using REMEDY or other Government-approved systems
- Install, configure, update, and maintain desktop and laptop computers, peripherals, and client/server devices
Requirements
- High School Diploma/ GED
- Nice to have: CompTIA Security+
- Nice to have: DoD cybersecurity policies
- Nice to have: DISA STIGs
- Nice to have: IA training requirements