- Remote, United States
- Remote
- Full-time
- 2+ years
Support and manage live event video delivery across multiple platforms in a Managed Services environment, ensuring timely availability and resolution of incidents.
Responsibilities
- Create, support, and destroy video delivery resources via GUI-based internal platforms
- Triage and troubleshoot audio/video streaming issues
- Document troubleshooting and resolution in internal ticketing system
- Participate in training and shadowing vendors
- Create procedural workflow diagrams and step-by-step guides
Requirements
- High School Diploma/GED
- Bachelor's degree or 2-year degree in a computer related field (preferred)
- Nice to have: Live Video Broadcast exposure (Live Event, Multicast, Encoding/Decoding)
- Nice to have: AWS Streaming (MediaLive, MediaConnect, Elemental Live, Elemental Link)
- Nice to have: ZenMaster/Zixi exposure