- South Africa
- 5+ years
Senior Technical Support Specialist responsible for end‑user computing support, incident resolution, and process improvement across ENSafrica offices.
Responsibilities
- Own complex technical incidents and drive resolution within service levels
- Act as escalation point for desktop, laptop, macOS, Jamf, Microsoft 365, mobile device, printing and connectivity issues
- Provide regular updates to users, team leaders and stakeholders
- Identify recurring issues, contribute to root‑cause analysis and recommend improvements
- Support device deployment, refresh, upgrades and maintenance across offices
Requirements
- Relevant IT qualification or equivalent practical experience
- A+ certification or equivalent endpoint support certification
- Microsoft 365 or modern workplace certification
- Jamf certification (e.g., Jamf Certified Associate or Jamf Certified Tech)
- ITIL Foundation certification