Senior Network Incident Response Engineer
IS3 Solutions · Posted Oct 12, 2026
- Warren, Michigan, United States
- Senior
- 6+ years
Senior Network Incident Response Engineer
Responsibilities
- Respond to and resolve high-priority network incidents, including P1 incidents requiring immediate engagement and rapid service restoration.
- Manage and progress P2 and P3 incidents within the operational support queue.
- Support manufacturing, warehouse, and office locations throughout North America and the broader global enterprise.
- Perform troubleshooting across OSI Layers 1 through 4 to isolate faults and restore services.
- Diagnose network outages, slowness, connectivity issues, hardware failures, software defects, and performance degradation.
Requirements
- Nice to have: Cisco SD-WAN
- Nice to have: Cisco vManage
- Nice to have: Manufacturing environments
- Nice to have: Wireless networks at scale
- Nice to have: DDI technologies (DNS, DHCP, IP Address Management)