Provide Level I technical support in a call center environment for up to 2,400 end-users, handling application, system, and network issues, and coordinating with higher-level support and vendors.
Responsibilities
Provide immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures.
Analyze and independently resolve 75% of assigned problems on initial end-user contact.
Request assistance of senior analyst or Level II support if unable to determine immediate resolution.
Assign unresolved complex problems to Level II technical support or other support personnel as appropriate.
Dispatch unresolved network problems to appropriate vendors.
For positions in Washington D.C., the salary range for this position is: $64,700.00 - $103,475.00. For positions in Boston, MA, the salary range for this position is: $62,000.00 - $99,200.00. The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.
Responsibilities
Prepares and files documents with the U.S. Patent and Trademark Office such as New Patent Applications, IDS, Preliminary Amendments, and formalities
Prepares client reporting letters and correspondence regarding formalities, Official Actions, Notices of Allowance, and Letters Patent
Prepares and files documents related to international and foreign national patent applications and files documents with the World Intellectual Property Office International Bureau and foreign national patent offices in accordance with set guidelines and procedures
Support activities related to patent prosecution and the preparation and filing of documents related to international and foreign national patent applications.
Locations (3)
Chicago, Illinois, United States
Houston, Texas, United States
Washington, D.C., District of Columbia, United States
Compensation
For positions in Washington, D.C., salary range for this position is: $75,400 - $120,550.
For positions in Chicago, IL, salary range for this position is: $72,200 - $115,550.
Responsibilities
Prepares and files documents with the U.S. Patent and Trademark Office such as New Patent Applications, IDS, Preliminary Amendments, and formalities
Prepares client reporting letters and correspondence regarding formalities, Official Actions, Notices of Allowance, and Letters Patent
Analyzes PTO‑issued documents for accuracy (such as filing receipts, assignment documents, certificates of correction, etc.)
Prepares patent prosecution documents, including transcribing instructions (written and/or verbal), producing patent applications, correspondence, reports, memoranda, proofreading and redlining, photocopying, assembling and distributing
Prepares and files documents related to international and foreign national patent applications and files documents with the World Intellectual Property Office International Bureau and foreign national patent offices
Analyzes PTO-issued documents for accuracy
Prepares patent prosecution documents, including transcribing instructions, producing patent applications, correspondence, reports, memoranda, proofreading and redlining, photocopying, assembling and distributing