Responsible for monitoring, supporting, and troubleshooting on-premises and cloud-based IT services, managing incidents, and ensuring high availability and disaster recovery operations.
Locations (3)
Fort Mill, South Carolina, United States
Minneapolis, Minnesota, United States
Coppell, Texas, United States
Responsibilities
Monitors and supports operational system performance across all information technologies
Resolves IT incidents and outages, manages on-call rotations
Analyzes service delivery points and manages vendor relationships
Coordinates triage efforts and communication for major incidents
Creates and operates run books and SOPs
Requirements
SVP, IT Operations
RoundPoint Mortgage Servicing LLC · Posted Nov 2, 2026
Lead IT operations for a mortgage servicing organization, managing on-premises and cloud-based infrastructure, incident response, vendor relationships, and ITIL processes.
Locations (3)
Fort Mill, South Carolina, United States
Minneapolis, Minnesota, United States
Coppell, Texas, United States
Responsibilities
Manage and monitor operational system performance across all IT domains
Respond to and resolve IT incidents and outages, including on-call rotations
Oversee service delivery, vendor payment oversight, and certificate management
Lead the IT Operations team in troubleshooting and incident triage
Create and maintain run books and SOPs
Requirements
IT Operations and Incident Support Analyst
RoundPoint Mortgage Servicing LLC · Posted Nov 2, 2026
Responsible for monitoring and supporting on-premises and cloud-based IT services, managing incidents, and ensuring high availability and disaster recovery operations.
Locations (3)
Fort Mill, South Carolina, United States
Minneapolis, Minnesota, United States
Coppell, Texas, United States
Responsibilities
Monitors and supports operational system performance across all information technologies
Resolves IT incidents and outages, manages on-call rotations
Analyzes service delivery points and manages vendor payment oversight
Coordinates triage efforts and communication for major incidents
Creates and manages run books and SOPs
Requirements
Bachelor's or master's degree in IT or related technical field (e.g., Computer Science, Engineering)
Bachelor's or master's degree in IT or related technical field (e.g., Computer Science, Engineering)
SVP, IT OperationsRoundPoint Mortgage Servicing LLC · Fort Mill, US+2 more