Provide Technical Support to customers and partners, offering configurations, troubleshooting, and best practices. The role involves managing support cases, performing fault isolation and root cause analysis, and publishing technical documentation.
Responsibilities
Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Opportunity to run a field engineering team, helping customers understand and implement Canonical's open source solutions in public clouds and their own data centers.
Compensation
In addition to base pay, we offer a performance-driven annual bonus.
Responsibilities
Lead and develop a team of Field engineers, ranging from graduate to senior, in the areas of Presales and Professional Services
Solve customer problems by promoting our technologies and being a trusted advisor
Coach, mentor, and offer career development feedback
Identify and measure team health indicators
Implement disciplined engineering processes
Requirements
Exceptional academic track record from high school and preferably university
Software engineer for the OpenStack Engineering team building Charmed OpenStack and Ceph, a suite of open source Python based charms for deploying and managing OpenStack and Ceph.
Locations (2)
Home Based, Americas, Americas
Home Based, EMEA, EMEA
Responsibilities
Collaborate proactively with a distributed team
Write high quality code to create new features
Debug issues and produce high quality code to fix them
Review code produced by other engineers
Discuss ideas and collaborate on finding good solutions
Requirements
Bachelor’s or equivalent in Computer Science, STEM or similar degree
Customer Success Managers are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering, reducing risk and churn, and facilitating adoption of products.
Responsibilities
Onboard new customers and introduce them to our products and support processes.
Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
Experience running a disciplined, weekly customer and business review process with cross-functional teams.
Software Engineer for Distributed Systems Testing focused on building and validating resilient distributed systems, CI pipelines, and cloud integration testing.
Locations (2)
Americas, Americas
EMEA, EMEA
Compensation
In addition to base pay, we offer a performance-driven annual bonus or commission.
Responsibilities
Creating automated testing approaches and infrastructure for validating reliability, performance, and resilience of cloud orchestration tools and applications
Enabling engineering teams across Canonical to develop software with confidence by making distributed system testing tooling available across the company
Enhancing continuous integration pipelines for deploying and testing Canonical’s cloud native products such as Kubeflow
Deploying, managing, and debugging highly distributed systems on clouds and bare metal
Monitoring and reporting on automated testing efforts
Lead and develop a Professional Services/Field Engineering team, helping customers understand and implement Canonical's open source solutions in public clouds and private data centers.
Compensation
In addition to base pay, we offer a performance-driven annual bonus.
Responsibilities
Lead and develop a team of engineers, ranging from graduate to senior
Coach, mentor, and offer career development feedback
Identify and measure team health indicators
Implement disciplined engineering processes
Represent your team and product to stakeholders, partners, and customers
Requirements
Exceptional academic track record from high school and university
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