Hyatt seeks a Senior Manager to join the Global Payments Team, collaborating with Digital, Finance, Security, and Property Technology teams to manage payment product roadmaps, vendors, and digital integrations.
Responsibilities
Support and execute the global payment product roadmap across digital and in-property channels.
Contribute to the management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms.
Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals.
Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies.
Coordinate certification and onboarding of global payment vendors across PMS (Opera Cloud), POS, and digital platforms.
Lead and supervise the front office night team at Ibis Edinburgh Centre South Bridge, ensuring smooth operations, guest relations, and accurate documentation during night hours.
Compensation
Salary: £14.45/hour
Responsibilities
Lead and supervise the front office night team
Conduct night audits and hotel security checks
Deliver exceptional guest relations by handling concerns and calls
Prepare detailed handover documentation and communications for day shift teams
Maintain accurate documentation of all internal and guest messages
Assure un accueil chaleureux, efficace et conforme aux standards de l’établissement, effectue les procédures informatiques et administratives liées aux check-in/check-out sur le système Opera, vérifie les garanties et les réservations des clients, répond aux appels téléphoniques et prend ponctuellement les réservations, renseigne les clients sur les informations touristiques, réalise les différents projets confiés par sa hiérarchie, applique les procédures et politiques définies par la marque et l’hôtel, incarne l’esprit Heartist dans ses interactions avec les clients.
Responsibilities
Assure un accueil chaleureux, efficace et conforme aux standards de l’établissement
Effectue les procédures informatiques et administratives liées aux check-in/check-out sur le système Opera
Vérifie les garanties et les réservations des clients
Garantit le suivi du séjour des clients par la communication des informations importantes à ses collègues et supérieurs
Répond aux appels téléphoniques et prend ponctuellement les réservations
Senior Night Guest Service Agent responsible for welcoming guests, managing check‑ins and check‑outs, handling reservations, and providing exceptional service throughout their stay.
Compensation
Hourly Rates (excluding superannuation): Monday - Friday: $38.61 per hour + penalties Saturday: $44.18 per hour + penalties Sunday: $51.54 per hour + penalties
Responsibilities
Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs.
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‑person, phone, and email, to provide exceptional service.
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Coordenar e supervisionar as operações diárias da receção; garantir a satisfação dos hóspedes; formar, motivar e gerir a equipa de receção; controlar reservas, check-in e check-out; colaborar com outros departamentos; gerir e otimizar processos administrativos relacionados com a receção.
Responsibilities
Coordenar e supervisionar as operações diárias da receção
Garantir a satisfação dos hóspedes, respondendo prontamente a solicitações e reclamações
Formar, motivar e gerir a equipa de receção
Controlar reservas, check-in e check-out com eficiência e precisão
Colaborar com outros departamentos para garantir o bom funcionamento do hotel
Agent de réservations CDD H/FNewMelia Hotels International · Paris, France
Senior Manager Payments Team (Remote)NewHyatt Hotels Corporation · Remote, US
Empfangsmitarbeiterin (m/w/d)NewVivaldi AG · Kühlungsborn, Germany