- Quezon City, National Capital Region, Philippines
- Full-time · Senior
- 5+ years
Responsible for driving strategic transformation initiatives that enable operational excellence, process standardization, digital enablement, and scalable business capabilities across the Global Customer Care organization.
Responsibilities
- Lead cross-functional transformation initiatives supporting Customer Care strategic priorities
- Drive end-to-end transformation projects from opportunity identification through implementation and benefit realization
- Support business case development, transformation roadmaps, implementation plans, and executive updates
- Partner with operations to design scalable future-state operating models
- Coordinate transformation activities across multiple functional teams while managing dependencies, risks, and timelines
Requirements
- Bachelor's degree in Business Administration
- Bachelor's degree in Industrial Engineering
- Bachelor's degree in Operations Management
- Bachelor's degree in Information Systems
- Nice to have: PMP