Service Support Supervisor responsible for client service operations, performance monitoring, continuous improvement, and team leadership within Gallagher’s shared services team.
Responsibilities
Act as the primary point of contact for the Region/Branch(es)
Lead and manage the day‑to‑day operations of the business, ensuring high standards of service, food quality and customer satisfaction while driving financial performance and team development.
Responsibilities
Lead and manage day‑to‑day operations
Take full accountability for financial performance
Recruit, train, develop and inspire team members
Create a positive, inclusive and high‑performing team culture
Responsible for design, configuration, support, enhancement, and optimization of the Endur (ETRM) platform, leading projects and providing technical expertise in data engineering.
Responsibilities
Analyze business requirements and translate them into Endur functional and technical solutions
Configure and enhance Endur modules to support trading, risk, scheduling, settlements, accounting, and reporting functions
Lead Endur enhancement projects and upgrades
Collaborate with developers to design, test, and deploy customized solutions
Develop functional specifications, process flows, and solution documentation
Requirements
Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, Mathematics, or related field
Master's degree preferred
Nice to have: Experience with Endur through multiple implementations
Nice to have: Knowledge of Agile and DevOps methodologies
Support design, configuration, enhancement, and optimization of the RightAngle (ETRM) platform, ensuring system stability, scalability, and compliance.
Responsibilities
Analyze business requirements and translate them into RightAngle functional and technical solutions
Configure and enhance RightAngle modules to support trading, risk, scheduling, settlements, accounting, and reporting functions
Collaborate with developers to design, test, and deploy customized solutions
Develop functional specifications, process flows, and solution documentation
Partner with Trading, Risk, Operations, Finance, Compliance, and Scheduling teams to identify business needs
Requirements
Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, Mathematics, or related field
Senior Technology Engineer responsible for design, configuration, support, enhancement, and optimization of the RightAngle ETRM platform, acting as liaison between stakeholders and technology teams.
Responsibilities
Analyze business requirements and translate them into RightAngle functional and technical solutions
Configure and enhance RightAngle modules to support trading, risk, scheduling, settlements, accounting, and reporting functions
Lead RightAngle enhancement projects and upgrades
Collaborate with developers to design, test, and deploy customized solutions
Develop functional specifications, process flows, and solution documentation
Requirements
Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, Mathematics, or related field
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