- Glen Rose, Texas, United States
- 3+ years
Assist clients by providing outstanding customer service for all End User Services, troubleshooting IT challenges, and supporting site-specific requirements at the Comanche Peak facility.
Responsibilities
- Manage technical support incidents
- Provide functional support to local and remote users
- Respond to user inquiries via telephone, email, instant message, and case tracking
- Drive to remote locations to install servers and networking equipment
- Participate in weekly Genius Bar / Depot Support team
Requirements
- College degree programs and/or certifications in Information Systems or equivalent