Own the strategy and execution of GLCP support programming across four dimensions: Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management.
Compensation
Limited immigration sponsorship may be available.
Responsibilities
Set direction for and lead the day-to-day operations of the Client Excellence team, serving as the primary point of accountability for team output.
Lead execution of the GLCP onboarding program in partnership with Industry Leaders, including welcome calls, onboarding materials, briefing packs, and targeted development sessions.
Own and execute the GLCP succession planning process in collaboration with GCS Industry Leaders, GLCSPs, and Member Firms to ensure leadership continuity across strategic accounts.
Design, refresh, and deliver GLCP development offerings so content, formats, and delivery approaches remain relevant to current needs.
Analyze and synthesize Market, Client, and Account data to develop actionable insights that inform leadership decisions and advance GTM priorities.
Requirements
Bachelor’s degree in Business Administration, Communications, or a related field
Nice to have: advanced degree
Nice to have: experience designing, developing, and implementing new processes or solutions
The Senior Manager owns the strategy and execution of GLCP support programming across Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management.
Senior Manager, Client Excellence, Global Consulting ServicesDeloitte · Cincinnati, US