Triage incidents escalated from Service Desk and Field Technology Support groups via ticketing system, e‑mail, or phone
Properly escalates unresolvable issues to Operations Center Level 2 team or appropriate vendor
Monitors and manages all corporate systems under Information Technology systems responsibility
Performs troubleshooting tasks including stopping and starting interfaces, reviewing system drives and clearing files to gain space for efficient performance of applications
Creates and updates knowledge documentation for First Call Resolution
Requirements
Bachelor's Degree in Computer Science, Engineering or a related field or equivalent work experience
As an On Call MGM Rewards Representative, you play a key role in creating a welcoming and informative experience for our guests, assisting with enrollments, redemptions, and promotional transactions.
Compensation
THE STARTING RATE: $17.00 per hour
Responsibilities
Assist guests with questions and requests related to the MGM Rewards program, including enrollment, application of MGM Rewards points to guests hotel folio, point or offer redemption, MyVegas, Direct Marketing Offers, Special Events, and program updates
Track and adjust receipts for non-gaming spend, redeem PO Offers and myVEGAS rewards, issue comps and FREEPLAY, and research, redeem or adjust Tier Credits
Provide interdepartmental support by assisting VIP Services with correcting hotel reservations, assisting hosts by issuing discretionary and MGM Rewards Point Comps, and coordinating promotional slot tournaments and event ticket distribution
The Specialist Club Serrano is responsible for the effective communication of the Serrano Club program, determining if minimum qualifications for complimentary services are met, informing guest relations, and promoting the program to guests on the casino floor.
Responsibilities
Creates an atmosphere that induces guests to make Palms Casino Resort their choice for gaming entertainment
Actively building and retaining guest relations
Acts as a mentor to team members to provide superior guest service
Analyze casino business operations, identify problems, and guide customers through software configuration, implementation, testing, and training.
Use current technology to configure, train, and support IGT proprietary software during installations and upgrades.
Provide first‑level support during user acceptance testing and project implementation, applying analytical and troubleshooting skills to resolve installation and upgrade issues and achieve client satisfaction.
Requirements
Bachelor’s degree
Nice to have: Casino operations experience
Nice to have: IGT software experience in casino and machine accounting
System Consultant IIIGT, a Nevada Corporation · Las Vegas, US+3 more