Serve as the primary technical liaison for OEM customers, providing product information, managing specifications, communicating product changes, and supporting the resolution of installation and integration issues.
Locations (3)
Memphis, Tennessee, United States
Mississippi, United States
Alabama, United States
Compensation
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Responsibilities
Serve as the primary technical liaison for OEM customers, providing product information, managing specifications, communicating product changes, and supporting the resolution of installation and integration issues.
Investigate and resolve product integration, installation, and application challenges by identifying root causes, recommending corrective actions, and documenting outcomes to drive continuous improvement.
Manager / Lead QRT role focusing on issue identification, cross-functional problem resolution, root cause analysis using 8D, risk mitigation, and launch support within the automotive industry.
Responsibilities
Monitor critical program issues across functions
Assess issue severity and business impact
Categorize issues based on risk level
Trigger escalation process when required
Coordinate resolution activities between Engineering, Quality, and Service
Focuses on new product development and sustaining initiatives to provide optimum solutions utilizing tools such as picoscope, microscope, high speed camera and design of experiment software programs.
Responsibilities
Product Development and Optimization of welding solutions
Evaluate welding arc performance for commercial welding power supplies
Optimize welding arcs for Laser, GMAW, GMAW-P, GTAW, and SMAW processes
Develop welding related solutions for customer challenges and issues
Participate in all stages of New Product Development and sustaining initiatives
Requirements
Bachelor's degree in Welding Engineering or a related engineering discipline
Support and enhance key engineering processes, including Installation Quality Assurance (IQA), OEM integration, product selection, and the effective use of tools such as Advisor, COLS, and GCE to enable high-quality technical decisions.
Collaborate with Subject Matter Experts, Application Engineers, and Value Package Introduction (VPI) teams to deliver accurate product data, installation requirements, and customer solutions.
Apply in-depth product, application, and market knowledge to support OEM product selection, equipment design, and machine optimization while ensuring customer requirements are met.
Requirements
Bachelor's degree in Engineering or appropriate STEM field
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