- Jerusalem, Jerusalem, Israel
- Hybrid
- Full-time · Associate
- 2+ years
Manage GOC operational requirements, coordinate cross‑functional initiatives, and drive continuous improvement for the Global Operations Center.
Responsibilities
- Manage GOC operational requirements from intake through delivery
- Coordinate initiatives across multiple technology teams
- Drive delivery by tracking commitments and escalating blockers
- Lead continuous improvement across ServiceNow, monitoring, and incident management
- Track and communicate delivery progress, priorities, and risks
Requirements
- Nice to have: 24/7 Global Operations Center support
- Nice to have: operational metrics definition
- Nice to have: roadmap maintenance
- Nice to have: workflow automation
- Nice to have: RCA/PIR