Supports student success through proactive account assessment, student finance advising, and account resolution.
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $27.36.
- Analyze each student's financial situation and provide guidance, payment solutions, and account resolution strategies that support student success and fulfillment of financial obligations.
- Proactively communicate with students through inbound and outbound phone calls, email, and chat to address account balances, payment options, delinquent accounts, and financing-related questions.
- Collaborate with academic partners and cross-functional teams to resolve account, payment, and student finance issues while delivering a positive student experience.
- Communicate University policies, procedures, and financing requirements accurately and effectively, ensuring students understand available options and next steps.
- Assist students in making informed financial decisions by providing accurate account and payment guidance.
- Bachelor's degree preferred; equivalent education and/or relevant work experience required.
- Nice to have: higher education experience
- Nice to have: student finance processes
- Nice to have: federal financial aid programs
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