Partner Customer Success Manager (PCSM) — Accounting & Advisory Channel
Teleperformance · Posted Nov 5, 2026
- Toronto, Ontario, Canada
- On-site
- CA$95K–CA$95K per year
- 3+ years
Partner Customer Success Manager responsible for managing a portfolio of accounting and advisory firms, driving product adoption, retention, and expansion.
Compensation
Competitive annual base salary, 95,000 Annual CAD and French BIL premium 4000 Annual CAD, commensurate with experience, plus comprehensive performance-based incentive programs tied to portfolio retention, expansion ARR, and partner health metrics with an annual OTE of up to 10%.
Responsibilities
- Own and manage a designated portfolio of 150–250 accounting, bookkeeping, and advisory firms
- Execute structured annual value reviews and mid-year health check‑ins
- Monitor CRM health metrics and intervene when risk triggers
- Protect partner relationships and prevent attrition
- Drive cross‑sell and expansion of cloud platform solutions
Requirements
- Bachelor's degree, College diploma, or equivalent professional experience
- Nice to have: Bilingual English and French
- Nice to have: CEFR C1 proficiency